Return policy and packaging

Return or exchange

We accept return or exchange of products within the 30 days after purchase and if the items are in perfect conditions, including intact package. You can return or exchange your items at our shop in Oeiras or send it to the shop address. The shippong costs are the client's responsability. Returns and exchanges shall be previously agreed per email to lojaplanetar@gmail.com

Shipping packages

All our shipping packages meet strict eco-responsability criteria. 99% of times they are made of reused and recyclable boxes and filling, including eco recyclable tape.